Return Policy

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, we will make it right at no cost to you. All such claims must be submitted within 30 days of the delivery date.

To file a claim, email contact@ventality.health with your order number and clear photographs of the product and packaging. Upon review and approval, we will ship a replacement within 3 business days or issue a full refund to your original payment method.

Lost Packages

If your package is lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Contact us at contact@ventality.health with your order number and we will investigate with the carrier and arrange a replacement or refund as appropriate.

30-Day Satisfaction Guarantee

We stand behind the quality of every product we sell. If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will work with you to resolve it — whether that means a replacement, store credit, or a refund. Refunds are applied to your original payment method and typically process within 5–7 business days.

Because our products are custom-manufactured to order, we ask that you contact us before attempting to return any product. Do not send products back to our fulfillment center without prior authorization — unauthorized returns cannot be processed.

Non-Refundable Situations

The following situations are outside the scope of our return and refund policy:

Incorrect address: If an order is undeliverable due to an address error provided by the customer, we cannot issue a refund. Reshipment to a corrected address will incur an additional shipping fee.

Unclaimed packages:Packages that are not collected and are returned to our facility are the customer's responsibility. Reshipment is available at the customer's expense.

Claims submitted after 30 days: We are unable to accept claims for refunds, replacements, or exchanges after the 30-day window has passed.

Customs rejection (international orders): If a package is refused or rejected at customs, Ventality cannot issue a refund. It is the responsibility of international customers to be aware of their country's import regulations and to pay any applicable duties upon delivery.

Refund Processing

Approved refunds are applied to your original payment method within 5–7 business days. If you requested a cash refund and have not seen it after this period, please check with your credit card company or bank, as processing times can vary. If the issue persists, contact us at contact@ventality.health.

Original shipping costs (where applicable) are non-refundable unless the return is due to an error on our part.

Contact

For return and refund inquiries, email contact@ventality.health with your order number and a brief description of the issue.